CAN I EXCHANGE MY ITEM?

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return email hcommodity@hotcommodity.info and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

PROSESSING TIMES

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped in 2-4 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship in 2-4 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages.

PRE-ORDERS

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate orders for each.

SHIPPING RATES

Economy - Delivery in 4 to 7 Business Days via UPS/USPS
Standard - Delivery in 3 to 5 Business Days via UPS/USPS
Express - Order by Noon ET. Processing begins that same day. Delivery in 2 to 3 Business Days via UPS
Priority - Order by Noon ET. Processing begins that same day. Delivery in 1 to 2 Business Days via UPS

Please allow 2-4 business days for processing before orders ship from our warehouse.

If shipping to a P.O. Box or APO/FPO address, you must select Economy. Please note transit times will vary.

Please note we do not ship to freight forwarding address